Collection Activity

All students are expected to review their student account online for recent activity and pay any amount due by the due date. Once a month, University of Illinois emails students and Authorized Payers with account activity, reminding them of their financial responsibilities. To ensure delivery of notifications, students and authorized payers should review their contact information, email settings, and consider enrolling in text alerts through UI-Pay.

Students who are no longer enrolled and whose student account is delinquent will be referred for collection. University of Illinois collection activities include:

Emailing the student payment plan options through OnPlanU
Filing a claim with IL Comptroller State Offset against any monies due the student from the State of Illinois, in compliance with Section 10.05 of the State Comptroller Act (15 ILCS 405/10.05)
Internal collection efforts to obtain a resolution on the balance owed
If the above efforts fail, referring the student’s delinquent account to an external collection agency.

Please Note:

Former students needing assistance recovering their NetID, please visit identity.uillinois.edu.
Re-enrollment in University of Illinois System courses will not be allowed until the enitre balance is paid in full.
Student account balances are not reported to the credit bureaus.
Transcripts or diplomas are not withheld based on a past due balance.

Consequences of Collections

Students who fail to pay by the due date will incur the following charges and penalties on their student account:

A late payment charge of 1.5% or $1.00, whichever is greater, per month on the past due balance;
A past due charge of $2.00 per month; on transactions more than 60 days delinquent;
A financial hold which prevents registration activity;
A one-time collection administration fee of $42 if the account is referred for collection.

Collections Timeline

When a student is no longer enrolled and has not paid the student account balance by the due date, the account will enter internal collections, and a student will be assessed the non-refundable collections administrative fee of $42.
Non-enrolled students will receive communications from Flywire™ to enroll in one of three payment plan options to pay the balance owed.
The account will remain in internal collections for 180 days.
If no payment plan has been reached during the 180 days, the account will be transferred to a third-party collection agency.
Once the account has been transferred to a third-party collection agency, late fees will stop, and any payment arrangement will need to be made with the collection agency.

Re-enrollment Procedures

University of Illinois withdrawal policies take into consideration a student's financial or physical hardship.

Once a student is withdrawn from the university, University Bursar contacts students owing a balance and provides payment options to limit the debt owed and to assist students to re-enroll. Students placed into collections need to pay their balance in full to re-enroll.

Contact Information

If your account has been referred for collection, please email bursarcollections@uillinois.edu or call 312-413-0303. Please include your University Identification Number (UIN), current mailing address and phone number in the body of your email.